Season 12, Episode 11 –
The shocking tale of the hackers intercepting customer accounts with fast-food businesses and leaving them to foot the bill. And how companies are failing victims of identity fraud.

Season 12, Episode 12 –
Angela joins a stake out with a man whose confrontational approach to taking on the fly tippers has to be seen to be believed. Plus, top-notch consumer advice is handed out at the annual pop up shop.

Season 12, Episode 13 –
How the scramble for a hot tub has left people hundreds of pounds down. Plus, how criminals posing as key workers have played on the people’s fears to extract yet more money from their victims.

Season 12, Episode 14 –
Angela meets the fed-up pedestrians who want to bring an end to motorists parking on the pavement. They say it’s dangerous and inconsiderate- drivers say they have no choice.

Season 12, Episode 15 –
How one of the biggest online shopping companies in the world has left its customers wishing they’d taken their business elsewhere.

Season 12, Episode 16 –
Gloria Hunniford, Julia Somerville and Angela Rippon reveal how banks are leaving some victims of fraud high and dry, despite new protections having been introduced.

Season 12, Episode 17 –
How married couples hoping for a tax break have been left with much less than they expected, and the vulnerable people left forking out for warranties that are close to worthless.

Season 12, Episode 18 –
How some bank customers have been left with no access to their cash after being frozen out of their accounts, and parents facing huge phone bills run up by their unsuspecting children.

Season 12, Episode 19 –
The team meet electric bike owners who say they have lost out after their prized possessions were stolen and their insurers wouldn’t pay out.

Season 12, Episode 20 –
Gloria Hunniford pays a visit to the residents of one Kent town that is slowly sliding into the sea, finding out just how they are coping with their perilous situation.

Links: HOMEPAGE – TVDB

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Season 12, Episode 10 –
Julia Somerville, Gloria Hunniford and Angela Rippon meet the people who thought their beloved homes were in safe hands, only for disaster to strike, leaving their families in danger and with big bills to put things right. As those customers were left to regret ever trusting the tradespeople they found on builder-checking websites, we reveal how thoroughly those sites actually check the traders they list.

The team also hear about one couple’s two-year battle with one of the biggest names in insurance. The company took so long to fix a simple hole in their roof that the house has deteriorated into a dangerous, contaminated ruin that will cost hundreds of thousands of pounds to put right.

All that plus baffling energy bills, new build snagging and more essential advice in our pop-up shop

Links: HOMEPAGE – TVDB

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Season 12, Episode 09 –
Gloria Hunniford, Angela Rippon and Julia Somerville return to expose more of the tactics deployed by scammers to get their hands on your money.

Links: HOMEPAGE – TVDB

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Season 12, Episode 08 –
A woman whose husband paid £85,000 for collectable gold coins learns what they’re really worth, and the couriers who did a runner after being hired to move valuable items.

Links: HOMEPAGE – TVDB

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Season 12, Episode 07 –
Angela Rippon, Gloria Hunniford and Julia Somerville meet the homeowners who say their drives and gardens are being held to ransom by a little-known government agency that claims it owns tiny sections of them and is looking to sell. They also expose the flaws in the register for UK companies that allow dodgy firms to appear legit. And, as more viewers go in search of advice from the experts in our pop-up shop, we meet the dog owner who is £3,000 out of pocket after his pet insurance policy wouldn’t pay out.

Links: HOMEPAGE – TVDB

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Season 12, Episode 06 –
Julia Somerville, Gloria Hunniford and Angela Rippon investigate a supermarket loyalty card scheme that refuses to refund customers who have had their points stolen by scammers. They also hear about a roadside rescue service that took so long to arrive that a car flooded so badly that it was damaged beyond repair; a woman who faces financial ruin after a battle with her travel insurer; and a breakthrough for one visitor to our pop-up advice clinic who is trying to reclaim £1,000 he is owed.

Links: HOMEPAGE – TVDB

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Season 12, Episode 05 –
The series continues with an investigation into fake crowdfunding pages preying on people’s goodwill. Rev Richard Coles tells Julia of his devastation on discovering how one such fake fundraising appeal was set up following the death of his husband last year.

We discover how scammers are taking out easy credit using a fashionable new payment platform that could let them buy now and leave you to pay later, and at our pop-up shop, advice from our experts helps one woman to wipe out an unfair £10,000 bill.

Links: HOMEPAGE – TVDB

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Season 12, Episode 04 –
Gloria Hunniford, Julia Somerville and Angela Rippon hear how dozens of drivers have lost thousands of pounds to a company that sold their car for them but didn’t pass on a penny of the cash. With more of us than ever before using social media to shop, the team investigates the online retailers whose slick-looking profiles hide decidedly shabby service. And there’s more essential consumer advice in the popup advice clinic, where our experts help a man who ended up thousands of pounds under-insured after using a price comparison site.

Links: HOMEPAGE – TVDB

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Season 12, Episode 03 –
The series continues with one of the most jaw-dropping scams the team has ever seen, in which crooks weaved a complex web of deceit to con a chain of unwitting internet shoppers out of thousands of pounds.

They also investigate how fraudsters have made a fortune preying on pandemic paranoia during the coronavirus crisis; there’s expert advice for anyone whose online-shopping bargains turn out to be bogus; and travel guru Simon Calder helps holidaymakers who are battling to get their money back after being grounded by the pandemic

Links: HOMEPAGE – TVDB

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Season 12, Episode 02 –
Angela Rippon, Julia Somerville and Gloria Hunniford discover how a simple mistake with your insurance claim after a car accident could leave you thousands of pounds out of pocket. One woman was left with a £6,500 bill following an accident that wasn’t her fault.

Julia meets one visually impaired woman who was left by the side of the road, in the dark and miles from home, when a minicab driver broke the law by refusing to take assistance dogs.

The team have good news for someone whose home has been plagued by inexplicable water leaks for the last year, and there is advice in the pop-up shop for a couple whose three-month-old car burst into flames on their driveway.

Links: HOMEPAGE – TVDB

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